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About Us
Our Story
More Than 25 Years of Restoration Experience
Quality Restoration & Renovation was founded in 2001, but our story in the restoration industry started several years earlier.
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Our founder, Jeff, began his career in construction before moving into restoration work for another company. Over the next five years, he found himself handling water losses, writing estimates, and managing much of the company's fire restoration work. Eventually, he realized something: if he was already doing the work, he could build a company of his own—and build it around the values that mattered to him.
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Restoration companies rarely meet people on their best days. We usually arrive after something has gone wrong—a flooded basement, a fire, storm damage, mold, or another unexpected loss. Jeff discovered that there was something deeply rewarding about meeting someone in the middle of that difficult moment and helping them make it to the other side.
Sometimes that takes a few days. Sometimes a few weeks. Sometimes months, but the goal has always been the same: Put things back the way they were—or better than they were before.
After more than two decades of owning and operating the company, health challenges following COVID led Jeff to make another transition, selling Quality Restoration & Renovation to Himes while remaining involved with the company and the work he had spent decades building.
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Today, QRR is growing into a new chapter—but the principles it was founded on haven't changed.
Do what you say you're going to do, be honest, treat people well, take pride in the work, and when something goes wrong, own it and make it right.
Meet the Team
When you call QRR, you're not calling a faceless national company.
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You're calling real people who live and work in the communities we serve, and we think you should get to know those people before they're standing at your front door.
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Our team brings different skills, experience, and responsibilities to every project, but we're united around the same goal: Take care of people and do quality work.
Jeff
Director of Business Development
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Daniel
Superintendent
IICRC Certified in Water, Odor, Fire & Smoke Damage Restoration
Dave
Sr. Restoration Technician
Ernesto
IICRC Certified Water Restoration Technician
Jesus
Restoration Technician
Brandy
Restoration Technician
Kaitlyn
Office Administrator
The Values Behind Our Work
Honesty
We'll tell you what we see, what needs to happen, and what your options are. We're not here to turn every problem into the biggest possible project.
Integrity
When we tell you we're going to do something, we do it. Around here, a handshake still means something.
Competence
Restoration work needs to be done correctly. Our team brings experience, training, and attention to detail to every property we work on.
Trust
You're letting us into your home or business during a difficult time. We work hard to earn that trust—and keep it.
Accountability
If there's a problem, tell us. We'll own our part, work through it with you, and do our best to make it right.
Careers
Restoration is different from ordinary construction.
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Most of the time, our customers didn't plan for us to be there. Something happened—and they need help. That means the way we work matters just as much as the work itself.
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We need people who can walk into a difficult situation, stay focused on the job in front of them, and remember that behind every damaged wall, flooded floor, or smoke-filled room is a person who wants life to feel normal again.
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At QRR, you'll be part of the team that helps make that happen.
What Makes QRR Different?
When you call Quality Restoration & Renovation, you aren't calling a national call center and waiting to be transferred through a chain of people who don't know your situation.
You're calling a local company.
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Often, the person answering the phone isn't simply taking a message—they're someone involved in making decisions and getting you the help you need. That personal connection continues throughout the project. We'll listen to what you need.
That personal connection continues throughout the project. We'll listen to what you need. We'll help you understand your options. And if you're making changes while repairs are underway, we'll look for practical ways to work those into the project whenever possible rather than automatically turning every change into another big bill.
We're here to solve the problem—not find ways to make the problem more expensive.
Here When Northern Indiana Needs Us
Proudly Serving Our Neighbors Across Northern Indiana
Northern Indiana is home. It's where we work, where we live, and where the people we serve are our neighbors.
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Quality Restoration & Renovation was built primarily serving Kosciusko County, and today we're expanding that same level of service into communities throughout Northern Indiana.
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Elkhart
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St. Joseph
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Marshall
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Fulton
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Whitley
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Noble
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LaGrange
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Kosciusko
Our service area includes Warsaw, Elkhart, Goshen, South Bend, Mishawaka, Granger, Plymouth, Rochester, Columbia City, Middlebury, Bristol, Shipshewana, and surrounding Northern Indiana communities.
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Don't see your community listed? Give us a call. If you're within our service range, we'll let you know how we can help.
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Property Damage Wasn’t Part of the Plan.
Hopefully, you won't need a restoration company very often. But when you do, you shouldn't have to wonder whether the people walking through your door will care about your property as much as you do.
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We'll listen, explain, do what we say we're going to do, and we'll help you put the damage behind you.
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Quality work. Real care. Here when it matters most.